PIA bookings affected following technical fault in online reservation system

KARACHI: Pakistan International Airlines’ (PIA) sales slowed down on Monday due to a technical fault in its online reservation system, Sabre.

“PIA has restored manual booking system and other online reservation systems,” PIA spokesperson Mashood Tajwar told The Express Tribune.

“Those came for booking seats on Monday faced the issue in reservations,” the spokesperson said, insisting the issue had not impacted flight operations as tickets were sold days, weeks, and months prior to its occurrence.

“If the problem prolongs over a day or for about two to three days, it would start impacting flights operations as well,” he maintained.

Tajwar said the problem had not developed at the PIA’s end, but in the US. Sabre is a US-based global online ticket reservation system, and the problem has occurred at the service provider’s end, affecting the airlines around the globe using the system.

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